https://eye.localtechpartners.com.au/blog News and articles about Localtech Eye and council service requests, from Local Technology Partners. en-AU Sat, 31 Oct 2026 00:00:00 +0000 https://eye.localtechpartners.com.au/blog/311-citizen-request-management https://eye.localtechpartners.com.au/blog/311-citizen-request-management Sat, 31 Oct 2026 00:00:00 +0000 Big cities have 311. Smaller cities, towns and counties need the same results on a smaller budget. What citizen request management involves. councils service-requests https://eye.localtechpartners.com.au/blog/citizen-service-requests https://eye.localtechpartners.com.au/blog/citizen-service-requests Sat, 31 Oct 2026 00:00:00 +0000 How councils take service requests from residents: the channels, triage, customer request management and how to close the loop with the resident. service-requests councils https://eye.localtechpartners.com.au/blog/council-finance-system-migration https://eye.localtechpartners.com.au/blog/council-finance-system-migration Sat, 31 Oct 2026 00:00:00 +0000 A practical plan to move a council off an old finance system: scope, data, timing, testing, cutover and the people who make it work. erp councils https://eye.localtechpartners.com.au/blog/local-government-erp https://eye.localtechpartners.com.au/blog/local-government-erp Sat, 31 Oct 2026 00:00:00 +0000 What a council ERP does, which modules it holds, and how a resident's report can become a customer request and then a costed work order. erp councils https://eye.localtechpartners.com.au/blog/localtech-eye-in-app-review https://eye.localtechpartners.com.au/blog/localtech-eye-in-app-review Sat, 31 Oct 2026 00:00:00 +0000 The Localtech Eye apps for iPhone and Android are in review at Apple and Google. Until then, you can report a problem on the Localtech Eye website. news product https://eye.localtechpartners.com.au/blog/nz-request-for-service https://eye.localtechpartners.com.au/blog/nz-request-for-service Sat, 31 Oct 2026 00:00:00 +0000 How a request for service works in New Zealand district and city councils, who looks after what, and what makes a report a council can act on. councils residents https://eye.localtechpartners.com.au/blog/report-a-pothole-to-council https://eye.localtechpartners.com.au/blog/report-a-pothole-to-council Sat, 31 Oct 2026 00:00:00 +0000 Council road or state road? Who is responsible for fixing potholes in Australia, and how to report a pothole so the right crew can find it. residents service-requests https://eye.localtechpartners.com.au/blog/resident-report-to-work-order https://eye.localtechpartners.com.au/blog/resident-report-to-work-order Sat, 31 Oct 2026 00:00:00 +0000 How a council can turn a resident's report into a customer request, a costed work order and a status update to the resident, with no retyping. councils service-requests erp https://eye.localtechpartners.com.au/blog/small-rural-council-reporting-app https://eye.localtechpartners.com.au/blog/small-rural-council-reporting-app Sat, 31 Oct 2026 00:00:00 +0000 Small and rural councils take most reports by phone and email. What to look for in an issue reporting app when your team and budget are small. councils product https://eye.localtechpartners.com.au/blog/snap-send-solve-and-localtech-eye https://eye.localtechpartners.com.au/blog/snap-send-solve-and-localtech-eye Sat, 31 Oct 2026 00:00:00 +0000 A fair, factual look at Snap Send Solve and Localtech Eye: what each app does, who it serves, how reports reach councils and where each one is available. product residents councils https://eye.localtechpartners.com.au/blog/uk-council-reporting https://eye.localtechpartners.com.au/blog/uk-council-reporting Sat, 31 Oct 2026 00:00:00 +0000 How UK residents report potholes, faulty street lights and fly-tipping to the local authority, and what councils need from a reporting channel. councils residents https://eye.localtechpartners.com.au/blog/what-happens-after-you-report https://eye.localtechpartners.com.au/blog/what-happens-after-you-report Sat, 31 Oct 2026 00:00:00 +0000 You reported a pothole, a broken light or dumped rubbish. Here is what usually happens inside the council next, and how you hear back. residents service-requests