Residents and councils often ask how Localtech Eye compares with Snap Send Solve. Both are free apps that let residents report problems in public places to the council. They are built differently, and they suit different needs. This post sets out the facts for each, so you can decide for yourself.
We make Localtech Eye, so we are not neutral. To keep this fair, every statement about Snap Send Solve comes from its own public website, as we read it on 31 October 2026. Check snapsendsolve.com for the current details.
Snap Send Solve at a glance
According to its website, Snap Send Solve:
- is an independent reporting service, free for residents, that works anywhere in Australia and Aotearoa New Zealand
- sends reports to more than 850 councils and other organisations, including utilities and universities, and has a community of more than one million users
- sends each report to the responsible authority based on where it is, and lets organisations reassign a report, for example to a water, power or phone company
- carries up to five photos and exact GPS coordinates with each report
- offers a webform, so organisations can take the same reports without the app
- lets councils receive reports for free, whether or not they subscribe
- offers an Enterprise subscription that adds tools to manage reports, connect council systems, and see data and analytics; its pricing page also lists API integration, custom incident type questions, a private reporting mode and single sign-on
Sources: the Snap Send Solve home page, its local government page and its pricing page.
Localtech Eye at a glance
Localtech Eye is a free resident app from Local Technology Partners, the company behind Localtech Core, an ERP (enterprise resource planning) system for councils.
- It is free for residents on iOS, Android and the web.
- Residents report problems in public places, such as potholes, street lights that are out, dumped rubbish, damaged signs, footpath damage and drainage problems.
- Each report has up to five photos. The app removes location details from the photo files before upload. The time and place of capture go to the council as separate fields.
- The resident drops a map pin, and the app checks it against the council boundary.
- Each report carries the resident's name and contact details.
- Reports are not visible to other residents.
- Each council's data sits in its own database, in its own country's region.
- It is not for emergencies.
How reports reach the council
Snap Send Solve. Councils receive reports for free, whether or not they subscribe. The Enterprise subscription adds tools to manage reports and connect them to council systems, according to its website.
Localtech Eye. Today, councils receive Localtech Eye reports by email, with the photos, the map point, the address and the resident's contact details. The council then contacts the resident directly. With Localtech Core (in development): a Customer Requests module will receive each report as a customer request, ready to assign, and residents will see status updates in the app. That module is not available yet.
The main difference is where the report ends up. Snap Send Solve is a reporting network that connects to many systems. Localtech Eye sends reports by email today. It is planned to land reports in the same system as the council's work orders when the Localtech Core module is ready. We explain why that matters in From resident report to work order: closing the loop.
Where each one is available
Snap Send Solve says that residents can report anywhere in Australia and New Zealand, to more than 850 organisations.
Localtech Eye is live for Queensland councils in Australia. New Zealand, the United Kingdom, the United States and Canada are now taking councils, but there is no resident service there yet. The iOS and Android apps are in App Store and Google Play review. Residents in Queensland can report a problem on the web today.
Which one should a resident use?
Use the channel that your council asks you to use. Many councils list their preferred channels on a "report an issue" page. If your council supports more than one, choose the one you find easiest.
Both apps help you send a better report: a photo, an exact location and your contact details. Whichever app you use, call the emergency number if someone is in danger: 000 in Australia, 111 in New Zealand.
Which one should a council choose?
It depends on what the council needs. Ask these questions:
- Do we want one app that residents may already have, across many organisations?
- Do we want reports to land in the same system as our work orders, crews and costs?
- Who can see the reports, and where is our data held?
- What does each option cost us, now and when we want to connect our systems?
Some councils may use more than one channel at the same time. For a full checklist, read Citizen service requests: how councils take reports.
See Localtech Eye with your data
If you work at a council and want to compare for yourself, book a demo. We will show you Localtech Eye with your council's categories and boundary, and answer your questions plainly.