Localtech Eye support
Localtech Eye sends your report about a problem in a public place, such as a pothole or a broken street light, to your local council. Local Technology Partners runs it. It is not a council app.
Not for emergencies. If someone is in danger, call 000.
Who to contact
- About the progress of a report, contact your council. The council does the work. Your report reference, for example EYE-2026-001234, is in My reports.
- About the app or this website, email support@localtechpartners.com.au. Tell us your phone type, the app version and what happened.
- To complain about a council decision or council staff, use the council's own complaints process.
Questions
The code to confirm my email does not arrive
When you create an account, we email you a 6 digit code to confirm your email address. Wait one minute, then look in your junk or spam folder. Make sure that you typed your email address correctly. A code works for 10 minutes. To get a new code, select Send a new code.
If the code does not arrive in 10 minutes, email us at support@localtechpartners.com.au from the same email address.
I forgot my password
On the sign-in screen, select Forgot password? and type your email address. We email you a 6 digit code. Type the code and a new password. The new password must have at least 8 characters. When you set a new password, we sign you out on your other devices.
If the code does not arrive in 10 minutes, email us at support@localtechpartners.com.au from the email address of your account. We help you set a new password.
How do I change my password?
On this website, sign in and go to My reports. Under Your account, type your current password and a new password, then select Change password. We sign you out on your other devices.
I chose the wrong council
In the app, go to Settings and select Change council. Each report goes to the council that looks after the place that you mark on the map. If you mark a place in another council's area, we tell you and offer to send the report to that council.
The app cannot find my location
Give Localtech Eye permission to use your location in your phone's settings. Or, search for the address, or move the pin on the map yourself. The app works without location permission.
How do I delete my account?
In the app, go to Settings and select Delete account. You can also email us. Read how to delete your account.
Get the app
The apps for iPhone and Android are in testing and coming soon. This website does everything now.