For councils
Resident reports, sent straight to your council
Residents take a photo, drop a pin and send the report in two minutes. Your staff get the photos, the exact place and the resident's contact details.
What Eye and Localtech Core do for a council
Localtech Eye is the free resident app. Localtech Core is the council ERP from Local Technology Partners. The link between them, the Customer Requests module, is in development.
Today: reports reach your council by email, with the exact map point, the address, up to five photos and the resident's contact details. If a council publishes no email address, the app gives the resident its phone number and website instead.
With Localtech Core (in development): reports arrive as customer requests, ready to assign, so nobody retypes them. Status updates go back to the resident when staff schedule, update or close a request.
- Today
Reports by email, today
Each report reaches your council by email, with the exact map point, the address, up to five photos and the resident's contact details.
- Today
Inside your boundary
Eye checks that the pin is inside your council's area. A report for the next council's area goes to that council.
- With Localtech Core, in development
Straight into the ERP
Reports arrive in Localtech Core as customer requests, ready to assign, so nobody retypes them.
- With Localtech Core, in development
Assign it to the right person
Routing rules send each request to the right team. A supervisor assigns it to a field employee or crew.
- With Localtech Core, in development
One action to a work order
Turn a request into a work order, so labour, plant and materials are costed to the job and the asset.
- With Localtech Core, in development
Residents kept in the loop
Status updates go back to the resident when staff schedule, update or close a request.
How a report reaches your staff
Today
- A resident sends a report. Eye checks that the pin is inside your boundary and uses your own list of problems.
- Your council gets it by email. The email has the exact map point, the address, up to five photos and the resident's contact details.
- Your staff contact the resident directly about the report, when they need to.
With Localtech Core (in development)
- It arrives as a customer request, ready to assign, so nobody retypes it.
- Routing rules send it to the right team. A supervisor assigns it to a field employee or a crew.
- One action makes a work order. Labour, plant and materials are costed to the job and the asset.
- The resident sees each update. Status updates go back to the resident when staff schedule, update or close a request.
Your data, your region
Built for councils from the start.
- Each council's data sits in its own database. No other council can see it.
- Hosted in Australia (Sydney). Councils in other countries get each report by email from the same service.
- Your categories, your boundary, your contact details. Residents see your list of problems, and reports outside your area go to the right neighbour.
- Not for emergencies. Eye tells residents to call the local emergency number.
Where it is available
- Australia: live in queensland.
- New Zealand: live.
- United Kingdom: councils being added now.
- United States: coming soon.
- Canada: coming soon.
See Localtech Eye with your council's data
We show you Localtech Eye with Lakeside Regional Council, a demo council, and talk about Localtech Core for your council.