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News and articles about Localtech Eye and council service requests. RSS feed
311 and citizen request management for smaller cities
Big cities have 311. Smaller cities, towns and counties need the same results on a smaller budget. What citizen request management involves.
Citizen service requests: how councils take reports
How councils take service requests from residents: the channels, triage, customer request management and how to close the loop with the resident.
Moving off an old council finance system: a plan
A practical plan to move a council off an old finance system: scope, data, timing, testing, cutover and the people who make it work.
ERP for local government: from report to work order
What a council ERP does, which modules it holds, and how a resident's report can become a customer request and then a costed work order.
Localtech Eye apps are in App Store and Google Play review
The Localtech Eye apps for iPhone and Android are in review at Apple and Google. Until then, you can report a problem on the Localtech Eye website.
Requests for service in New Zealand councils
How a request for service works in New Zealand district and city councils, who looks after what, and what makes a report a council can act on.
Who fixes the pothole? How to report it to your council
Council road or state road? Who is responsible for fixing potholes in Australia, and how to report a pothole so the right crew can find it.
From resident report to work order: closing the loop
How a council can turn a resident's report into a customer request, a costed work order and a status update to the resident, with no retyping.
Issue reporting software for small and rural councils
Small and rural councils take most reports by phone and email. What to look for in an issue reporting app when your team and budget are small.
Localtech Eye and Snap Send Solve compared
A fair, factual look at Snap Send Solve and Localtech Eye: what each app does, who it serves, how reports reach councils and where each one is available.
Council reporting in the UK: potholes, lights, fly-tipping
How UK residents report potholes, faulty street lights and fly-tipping to the local authority, and what councils need from a reporting channel.
What happens after you report a problem to your council
You reported a pothole, a broken light or dumped rubbish. Here is what usually happens inside the council next, and how you hear back.