Posts about service requests
News and articles about Localtech Eye and council service requests. RSS feed
311 and citizen request management for smaller cities
Big cities have 311. Smaller cities, towns and counties need the same results on a smaller budget. What citizen request management involves.
Citizen service requests: how councils take reports
How councils take service requests from residents: the channels, triage, customer request management and how to close the loop with the resident.
Who fixes the pothole? How to report it to your council
Council road or state road? Who is responsible for fixing potholes in Australia, and how to report a pothole so the right crew can find it.
From resident report to work order: closing the loop
How a council can turn a resident's report into a customer request, a costed work order and a status update to the resident, with no retyping.
What happens after you report a problem to your council
You reported a pothole, a broken light or dumped rubbish. Here is what usually happens inside the council next, and how you hear back.